Return & Refund Policy

Due to the personal-care nature of KRUX products and for health, hygiene, and product-safety reasons, all sales are final. We do not accept returns or exchanges, including unopened products.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the product and packaging so we can review the issue.

If your claim is approved, we will provide a replacement or refund, as appropriate.

Order Issues

Please inspect your order when it arrives and contact us promptly if there is a problem. We are unable to provide refunds for personal preferences, changes of mind, or products that have been opened or used.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

This policy does not limit any rights or remedies available to you under applicable law.

Contact

For questions about an order or this policy, please contact KRUX through our website.